At Hawkinge Holistic Health and Complementary Medicine Clinic (“we,” “us,” or “our”), we value your privacy and are committed to protecting any personal information you choose to share with us. This Privacy Policy outlines how we collect, use, store, and protect personal data submitted to us via (including, but not limited to) social media, mailing lists, online forms, competitions, or any other means.

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1. What Information We Collect

 

We may collect the following types of personal information when you engage with us:

 

•Name

•Email address

•Phone number

•Social media profile information (e.g., usernames, messages, posts)

•Postal address (if provided)•Interests or preferences (e.g., service preferences, event participation)

•Any other personal details you voluntarily provide

 

This may occur when you:

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•Subscribe to our mailing list

•Send us a message or comment on social media

•Enter a competition or giveaway•Register for an event or service

•Complete a feedback form

•Contact us via email, phone, or our website

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2. How We Use Your Information

 

We collect and use your data to:

 

•Respond to your inquiries or messages•Provide information about our services or events

•Process entries to competitions or giveaways•Send occasional newsletters or promotions (only if you opt in)

•Improve our services and communication

•Comply with legal or regulatory obligations

 

We will only use your data in ways that are fair, lawful, and relevant to the purpose for which it was provided.

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3. Legal Basis for Processing

 

We rely on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

 

•Consent: When you have explicitly opted in (e.g., subscribing to our mailing list)

•Legitimate Interests: To operate and promote our services in a way that you would reasonably expect

•Legal Obligation: Where processing is required to comply with legal requirements

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4. Data Sharing

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We do not sell or rent your personal data.

 

We may share data only with:

 

•Internal team members who need it to perform their roles

•Trusted third-party platforms (e.g., email marketing tools, social media platforms) solely for delivering services or communications

•Service providers under contract who are required to safeguard your data

 

All data shared is processed in compliance with data protection regulations.

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5. Data Retention

 

We will only retain your personal data:

 

•For as long as necessary to fulfill the purpose for which it was collected

•For up to 24 months unless ongoing communication or services require it

•You may unsubscribe or request deletion at any time

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6. Your Rights

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Under data protection law, you have the right to:

 

•Request access to your personal data

•Correct or update your information

•Withdraw consent at any time

•Request deletion of your data

•Object to certain types of processing

•Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated

 

To exercise any of these rights, please contact us using the details below.

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7. Security of Your Data

 

We take appropriate security measures to protect your personal information, including:

 

•Secure email and file storage

•Limited access by authorised personnel only

•Use of GDPR-compliant third-party services

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8. Policy Updates

 

We may update this policy from time to time. The latest version will always be available on our website or upon request. We encourage you to review it periodically.

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9. Contact Us

 

If you have any questions or concerns about how we collect or use your information, please contact:

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Hawkinge Holistic Health and Complementary Medicine Clinic

📧 hello@hawkingeholistichealth.co.uk

📞 07518 602555